How do Airbnb refunds work?

Eligible refunds will be processed as soon as you click cancel. We automatically process the refund through the payment method you used when you booked the reservation.

How do I ask my refund for a host?

If you are a host and a guest has requested a refund prior to their stay, go to the Your Reservations page and select the rental in question. Then simply click “Issue Refund” and confirm the action.

Can you complain about an Airbnb?

If you have a concern unrelated to your neighborhood, please visit our Help Center. Request a call from the Neighborhood Support team. Call the Neighborhood Support team directly at +1 (855) 635-7754. You’ll be taken outside of Airbnb to call local emergency services.

How long does it take to get a full refund from Airbnb?

How to request a refund. Airbnb sends your refund the day your reservation is cancelled. In general, it takes 10 days for an Airbnb refund to get credited to your payment account — though the refund can take up to 15 days depending on your payment method.

How do I contact Airbnb about a refund?

You can also call us directly at +1-844-234-2500.

Can an Airbnb guest leave a review if they cancel?

If the host cancels a stay before the day of check-in, you won’t have the option to leave a review. Instead, an automatic review will be added to their listing’s profile to indicate that they canceled the reservation.

Do Airbnb hosts have to give refunds?

As an Airbnb host, if you do your job well you won’t have to worry about giving your guests a refund – but sometimes life doesn’t go to plan and you’ll be asked to pay back the money. How do you go about Airbnb guest refunds?

How do Airbnb payments work?

You authorize Airbnb Payments to collect any amounts owed to Airbnb by reducing your Payout or as otherwise permitted pursuant to the Payments Terms. 4.3 As a Host, you understand that the rights of Guests under this Guest Refund Policy will supersede your selected cancellation policy.

What do the capitalized terms in the AirBnB guest refund policy mean?

All capitalized terms shall have the meaning set forth in the Airbnb Terms or Payments Terms unless otherwise defined in this Guest Refund Policy. By using the Airbnb Platform as a Host or Guest, you are indicating that you have read and that you understand and agree to be bound by this Guest Refund Policy.

What is Airbnb’s cancellation policy?

Guests can also submit a claim directly to Airbnb within 24 hours of the issue. Airbnb has a comprehensive cancellation policy structure that allows hosts to choose between a range of cancellation options – from Flexible to Super Strict. It also allows guests to view the conditions before booking. Free cancellation until 14 days before check-in.