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What is the role of the Dental Complaints Service?

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What is the role of the Dental Complaints Service?

The Dental Complaints Service (DCS) are a team of trained advisors who aim to help private dental patients and professionals settle complaints about private dental care fairly and efficiently. Funded by the GDC, the DCS provides a free and impartial service to mediate between patient and professional.

What action does the board take if a complaint is filed against a licensed North Carolina dentist?

Actions that may be taken by the Board: The Board has the authority to discipline the dentist or hygienist. The Board action may be in the form of a reprimand, license suspension, probation or revocation.

What is patient abandonment in dentistry?

Abandonment occurs when a dentist terminates a patient relationship without giving the patient adequate notice or time to locate another practitioner.

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How long does a dentist have to respond to a complaint?

Complaints (other than oral complaints resolved in 24 hours) should be acknowledged in three working days, and the complainant informed when they can expect a formal response.

How do you handle a dental complaint?

How to File a Complaint with the Dental Board

  1. Call to have a Complaint Form mailed to you (916) 263-2300, OR.
  2. Use the On-line Complaint Form, OR.
  3. Download and Print a Complaint Form.

Can dentists give Botox in North Carolina?

The North Carolina Dental Board permits dentists to use Botox on patients if they’ve been trained through an accredited program. Dr. Li has that training, as well as many hours spent furthering her skills through continuing education classes. She is pleased to be able to offer her patients Botox.

How long do you have to keep dental records in South Carolina?

five years
In accordance with SC Code of Law Section 40-15-83, dentists shall retain their patient records for at least five years. These minimum recordkeeping periods begin to run from the last date of treatment. After these minimum recordkeeping periods, the records may be destroyed.

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How do dentists deal with complaints?

Local resolution – top tips

  1. Ensure patients and staff are aware of your practice complaints procedure.
  2. Provide regular training on complaint resolution to all patient-facing staff.
  3. Acknowledge complaints promptly.
  4. Be professional and fair at all times.
  5. Clarify what the complainant wants and address their concerns.

How do you respond to a dental complaint letter?

Setting out the response The author of the response should be identified with their full name and relationship to the patient (for example, their treating dentist, assistant, locum, dental hygienist, etc.). The response should be written in the first person and give a clear idea of who did what, why, when and to whom.

Can a dentist inject Botox?

Dentists are exceptionally qualified to administer facial cosmetic injections with the proper training. Their experience with the anatomy and function of facial muscles is a valuable asset in the administration of Botox and other cosmetic injections, such as dermal fillers.

How to file a complaint with the Dental Board?

File a Complaint 1 The Complaint Process. The law requires all dental complaints to be submitted to the Board in writing and signed by the person making the complaint. 2 Outcome of a Complaint. The complaint process is a detailed and careful one and the complainant should expect some delay. 3 Filing a Complaint.

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Should I wait for the outcome of my dental complaint?

Do not wait for the outcome of your complaint to continue necessary treatment. If you are in need of dental treatment, we suggest you seek dental treatment from another provider. The Board takes several months to process complaints and we do not want you to jeopardize your health.

What happens if a CSA complaint is filed against a dentist?

If they do, the CSA will request your records and any information necessary to review the complaint from the subject dentist and any applicable subtreater (s). After receipt of the records, the case will be forwarded to an independent dental consultant for determination of possible violations of the Dental Practice Act.

Can I file a complaint for a personality conflict?

Yes, but please be advised that the Board has no jurisdiction over personality conflicts. The Board may close your case without any action taken. However, you are welcome to file the complaint and the Board will review it to determine if it has jurisdiction to act on the complaint. Once my complaint is filed, what are the possible outcomes?