What questions should a 911 dispatcher ask?

CRITICAL INFORMATION THE DISPATCHER NEEDS TO KNOW:

• What’s the emergency? What’s wrong?
• Where is the emergency? Give the address, include building number, apartment number, nearest cross street.
• Who needs help? Age/ number of people.
• Are they conscious? Yes or no.
• Are they breathing? Yes or no.

What information will a dispatcher ask you for when you call 911?

The call-taker is always required to ask the caller’s name and phone number. This is in case we have to call you back, or the responders need to talk to someone who actually saw what happened. YOU DO NOT HAVE TO GIVE YOUR NAME.

What do 911 dispatchers say when they answer?

When you call 911, a call-taker will answer the phone and say “911” or “911, what’s your emergency?”. Ideally, you should tell the call-taker what the emergency is, for example: “My house is on fire!”

Why do 911 operators ask so many questions?

Why do the dispatchers ask so many questions when I call 911? Emergency dispatchers need to get accurate information to allow officers to make the best decision on how to approach the situation. The information you provide a dispatcher is relayed to responding emergency services while they are on their way to the call.

What is the most important information when calling 911?

When calling 9-1-1 your child needs to know their name, parent’s name, telephone number, and most importantly their address. Tell them to answer all the call takers questions and to stay on the phone until instructed to hang up. PRANK CALLS TO 9-1-1 WASTE TIME AND ARE ILLEGAL IN MOST STATES.

What do 911 operators make?

Salary Ranges for 911 Dispatchers The salaries of 911 Dispatchers in the US range from $24,270 to $59,770 , with a median salary of $38,010 . The middle 60\% of 911 Dispatchers makes $38,010, with the top 80\% making $59,770.

Why did you become a 911 dispatcher?

Reasons to Be a 911 Dispatcher. A 911 dispatcher is responsible for receiving incoming calls from individuals in distress, as well as responding to alerts from alarms or other dispatch systems. They may route the call to the necessary ambulance, fire or police department to provide the proper assistance for the caller.

What are the daily activities for a 911 operator?

Dispatchers for 911 emergency calls have a high intensity job where they may serve as someone’s only line between life and death. Dispatchers are also known as 911 operators and may work with police, fire or ambulance. Their daily activities may vary greatly from day to day depending on what types of calls they receive.

What is it like being a 911 operator?

911 Operators. operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.

What are 911 dispatchers?

A 911 dispatcher works with police and emergency medical teams to provide quick responses to emergencies. This expanding career field is ideal for a person with good communication skills and the ability to work under stressful conditions.