How can I become a good hotel receptionist?

To become a Hotel Receptionist, you’ll need to have:

1. clear speech.
2. a polite manner.
3. a high standard of personal presentation.
4. excellent verbal and written communication skills.
5. a good telephone manner.
6. customer service skills, patience and tact.
7. the ability to be calm and well organised, even when working under pressure.

What are the most important skills and qualities needed to be a hotel receptionist front office agent?

10 Traits of a Great Hotel Front Desk Agent

• Empathetic and Caring.
• Willing to Go Above and Beyond.
• Ability to Anticipate Guests’ Needs.
• Engaging and Inquisitive.
• Calm, Composed.
• Always Smiling.
• Knowledgeable about the Local Area.
• Resourceful.

What skills do you need to work front desk at a hotel?

Those working within the hospitality industry need strong interpersonal and communication skills. They also need to be strong problem solvers.

What makes a great front desk agent?

Front desk agents are literally the front line to the guest. Hire a front desk agent without doing your due diligence, and one-star ratings are sure to follow. Front Desk Agents Need to be Caring and Empathetic. From the moment a front desk agent reports to work, they need to have both a caring and empathetic mindset.

What skills should a receptionist have?

Here are examples of the soft and hard skills receptionists typically have:

• Written and verbal communication skills.
• Customer service.
• Multitasking and prioritizing.
• Dependability.
• Familiarity with Microsoft Office.
• Problem-solving.
• Ability to work under pressure.
• Attention to detail.

What is the most important skill that is required of a receptionist?

Receptionists should have outstanding communication, interpersonal, customer service, and organizational skills. They spend most of their time dealing with a wide variety of guests and visitors. This means that they have to interact with people who have different personalities and behaviors.

What are 5 things you can do as a future front desk agent to get a customer to return?

Read on to find out 5 ways any brand can encourage repeat customers:

1. Answer every question, no matter how small.
2. Be memorable.
3. Give customers more control over their experience.
4. Act on customer feedback.
5. Do something good in the world.

How do I become a front office?

Following are the most basic responsibilities a front office can handle.

1. Creating guest database.
2. Handling guest accounts.
3. Coordinating guest service.
4. Trying to sell a service.
5. Ensuring guest satisfaction.
6. Handling in-house communication through PBX.

What should I wear to a hotel front desk interview?

Your overall look should be sharp but not flashy, and elegant but not overly formal. Suit – navy, black or dark grey. Skirt – should be long enough so you can sit down comfortably, just at or past the knees is appropriate, stay clear of miniskirts (it’s not advised to wear a dress for an interview).

Is front desk a good job?

There Is A Lot Of Opportunity For Advancement Because of the wide variety of work that needs to get done at a hotel, there are a great many positions and responsibility levels. Therefore, those who work at a hotel front desk successfully for an appropriate amount of time are often promoted up the ranks.

What computer skills are needed for receptionist?

Receptionists often use computer software programs and correspond via email. Familiarity with Microsoft Word and Excel is almost a must for these professionals, as is being able to operate photocopiers and phone systems.

What are the five qualities of receptionist?

As you make your hiring criteria more specific, be sure you include the following six traits as you look to hire a receptionist:

• Effective communication.
• Professionalism.
• Interpersonal aplomb.
• Multitasking capabilities.
• Organizational abilities.
• Technical prowess.