How do you handle difficult clients?
8 Ways to Deal With a Difficult Client
- Choose your words carefully.
- Add FroMLE to the end of ignorant statements.
- Be very specific, use measurables.
- Acknowledge, but don’t agree.
- Pin down the outcome.
- Use visual reminders and document it.
- Recognize a real personality conflict.
- Fire them.
How did you handle a difficult customer answers?
How to answer “How would you deal with a difficult customer?”
- Listen carefully to the customer.
- Repeat what you’ve just heard.
- Actively sympathize / apologize.
- Take responsibility to resolve the issue.
- Remain calm and compassionate.
Can you tell me about a difficult customer you deal with and how you handle it?
Using the STAR method, you can tell a story about a time when you had to deal with an angry customer in person. I knew the customer’s reaction was out of frustration, so I didn’t take it personally and I made sure she knew her concerns were being heard.” Action: “I listened carefully and apologized.
What if I’m not quite sure about my career path?
If you’re not quite sure about your career path, pick a few things you think you’d rather be doing, and then prototype them yourself by setting up experiences where you can try out your different options.
Are You dissatisfied with your job?
In fact, an astonishing more than 80\% of Americans are dissatisfied with their jobs. I, too, was unhappy in the corporate job I took right after college. Like many people, I’d put more thought and effort into getting the job than into figuring out if it was something I actually wanted.
How do you develop a passion for your work?
If you have autonomy in your work, you’re connected with people, and you’re good at what you do, you’ll develop a passion for your work. But it does take work. You have to show up, master the skills, put in the time and the effort, develop the relationships. Passion is not a starting point, he says.
What if I don’t have any previous work experience?
If you don’t have much work experience and therefore no work-related challenges to speak about, use an example from your education, volunteer work or any sports activities you were a part of. If you do this, make sure to tie your previous actions to your professional life and the job description of the job you’re applying for.