What are the rules for talking to a dispatcher when calling 9 1 1?

When you call 9-1-1:

• Stay calm.
• Give your location, or an address if possible.
• Give clear answers.
• Follow directions.
• Remain on the phone with the 911 dispatcher until they’ve told you it’s safe to hang up.

How do you call the police when it’s not an emergency?

Using 311 or other non-emergency numbers that are provided by your city or county frees up resources for real emergencies and may get you to the right department faster than calling 911.

How do you call the police without calling 911?

If you wish to report a crime by means other than a 911 call, you can contact your local police station directly. Call the non-emergency line of your local police department. All police departments maintain a non-emergency phone line.

How do you answer emergency calls?

Here are a few tips to handle emergency calls with grace:

1. Listen. First and foremost, truly listen to the person on the other end of the receiver.
2. Communicate. After callers vent or voice their concerns, they will be more willing to listen to what you have to say.
3. Resolve.

What happens when you call 911 from a different area code?

When you call 911, the call is automatically routed from a regional control center to the PSAP that handles calls in your specific geographical area. So, if you are calling 911 for a loved one in a different state, the call you make only goes to your “local” PSAP.

What happens if you accidentally call 911 and they don’t call back?

If you accidentally dialed 911, do not hang up, explain to the dispatcher that you called by mistake. If you hang up, the dispatcher will call you back. By not answering that call, the dispatcher will send police to your home.

How many calls does the dispatch center answer each year?

In 2017 the dispatch center answered over 159,000 calls on non-emergency lines, and over 20,000 911 calls. Police, Fire and EMS were dispatched to almost 40,000 incidents.

What are dispatched calls and self-initiated/directed calls?

Calls for service can be divided between dispatched calls and self-initiated/directed calls. Dispatched calls are calls for police assistance that are generated by the community, through a call or text to 911 or the non-emergency line (503-823-3333).

What does the Cass County 911 central dispatch center do?

The 911 Central Dispatch Center also fields calls for the Michigan DNR, Michigan Department of Human Services, Cass County Animal Control, Michigan Department of Transportation and the Cass County Road Commission. The Central Dispatch Center operates 24 hours per day, 7 days a week, and 52 weeks a year.

What is a call for service to law enforcement called?

Calls for Service. Calls for service to law enforcement agencies generally include calls to “911” for emergency assistance and may also include calls to non-emergency numbers.