Does Arlo support multiple users?

Arlo allows only one registered administrative user per account. However, you can add friends to your Arlo account. Friends have limited access to some of the settings and features on your Arlo account. Friends can view live streams from your cameras and view or favorite video clips in your Arlo video library.

Why can’t I get into my Arlo account?

Sometimes settings in your browser session are corrupt. In many cases, closing and reopening your browser clears these issues. Restart your computer and reattempt the web login. Sometimes restarting your computer clears any issues you’re experiencing with web login.

How do I talk to someone at Arlo?

Push-to-talk

1. Launch the Arlo app or log in to your Arlo account at my.arlo.com.
2. Tap or click the play button on one of your camera’s live streams.
3. Tap, or click and hold, the Microphone icon, and start speaking.
4. Release the Microphone button to hear sounds from the camera.

Is Arlo still in business?

However, as it stands, the company is still producing high-quality smart security cameras. There’s nothing to worry about for current Arlo camera owners, and there’s something to consider for future security camera owners.

How many people can be connected to Arlo?

On my.arlo.com, you can stream simultaneously from a maximum of five Arlo cameras that are connected to a single SmartHub or base station. To start streaming a sixth camera, you must pause one of the active streams.

How do I add a family member to my Arlo account?

To add a friend to your Arlo Account:

1. Launch the Arlo app or log in to your Arlo account at my.arlo.com.
2. Tap or click Settings.
3. Under Account, click or tap Grant Access.
4. Tap or click Add.
5. Enter the first name, last name, and email address of the person that you would like to add as a friend.

How do I reconnect my Arlo to the Internet?

To connect your Arlo Bridge to a different WiFi network:

1. Launch the Arlo app or log in to your Arlo account at my.arlo.com.
2. Tap or click Settings.
3. On the My Devices page, tap or click your Arlo Bridge.
4. Under NETWORK, tap or click Wi-Fi.
5. Tap or click Change Network.
6. Follow the onscreen instructions.

How do I reset my Arlo device?

Use a pen or straightened paperclip to press and hold the Reset button on the back of the base station for about 10 seconds. After the base station reset is complete, the LEDs on the front of the base station flash amber. When the LEDs stop flashing amber, your base station reboots.

Can you talk on Arlo cameras?

You can use the Arlo app and a compatible camera to have a remote conversation with someone who is standing next to your camera. If you want to speak to the person who approached the camera, tap the camera feed in the Arlo app, tap the microphone icon, and begin speaking.

Why does my Arlo microphone not work?

The microphone is only for listing through your camera. When talking through the camera, the microphone in use is on your laptop or mobile device, so you need to make sure your microphone is working and, you need to make sure the Arlo app (or browser) has permission to use the microphone on the mobile device or laptop.

Is Arlo Chinese owned?

The brand is 100\% owned by a Chinese Company called Anker Innovations. A search of the top security brands being sold in the USA revealed Arlo, Swann (An Australian brand) Google and Ring but no Eufy.

What is the cost of phone support for Arlo products?

Phone support is free for the first 90 days after any Arlo purchase and is also included with any Arlo subscription. After 90 days, phone support for non-subscribers is available for a small charge to help with advanced features, interfacing non-ARLO products, configuring large networks, and more. Local telephone fees may apply.

How do I edit my profile on my Arlo account?

In the ACCOUNT section, tap Profile > Edit Profile. From the Edit Profile screen, you can enter your name, optionally add a profile photo and home address, and opt-in or out of Arlo news and support updates. When you finish editing your profile, tap Save at the bottom of the screen.

Why do I need to activate two-step verification for Arlo?

Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account, Please enable this feature now. Learn More Get help for your product.

What browser should I use to chat with Arlo support?

For the best chat experience, we recommend using the latest version of Google Chrome or Mozilla Firefox. All agents are currently busy, please check later for assistance. Arlo products include a 1-year warranty. If your product is within 1 year of purchase and you need assistance, please open a support case.