Table of Contents
- 1 What are the details that the front desk staff should ask from the guest upon registration?
- 2 What is the first step of guest registration?
- 3 Which of the following hotel department is responsible for guest reservation registration service and payment?
- 4 How should you greet guest who arrives at the front desk?
- 5 How does a front desk officer welcome the guest?
- 6 Which key is issued to guest on registration?
- 7 What is reservation in front office?
What are the details that the front desk staff should ask from the guest upon registration?
Present the Registration Card to guest for verifying / reconfirming preprinted details Like :
- First Name, Last Name.
- Arrival Date. Time.
- Departure Date, Expected time of departure.
- Room Rate.
- Room Number.
- Room Type.
- Method of payment.
- Billing instructions.
What is the first step of guest registration?
The staff verifies guest’s identity first by politely asking the guest’s name. The staff member then requests to show a photo ID such as driving license or a valid identity card from a well-known organization where the guest is working. If the guests are from a foreign country, the staff requests them to show passport.
Which of the following hotel department is responsible for guest reservation registration service and payment?
1. Front Office Department: This department performs various functions like reservation, reception, registration, room assignment, and settlement of bills of a resident guest and the front office department is considered as the nerve centre of a hotel.
What is guest registration process?
The registration process follows a succinct procedure of offering guest hospitality, retrieving a reservation, reviewing the registration card for completeness, extending credit, selecting a room to meet the needs of the guest, checking room status, confirming room rates, promoting additional room sales, assigning room …
What is registration in front office?
Registration is the formalization of a valid contract. tel, in which the hotel offers safe and secure boarding and lodging facilitie. ccepts to pay for the services and facilities received. sitors, the front desk staff should fill Form C and verify the passports and.
How should you greet guest who arrives at the front desk?
Some suggested Some suggestions include; Hello, welcome; Welcome, good morning; Hello, good afternoon, welcome. Introduce yourself by name making sure your communication is professional, yet personal. “Great to meet you, I’m Nikko”. If occupied with another guest, it is important to acknowledge arriving guests.
How does a front desk officer welcome the guest?
Greet visitors warmly You can make office visitors feel the same way by greeting them similarly. For example, you can specify that receptionists should smile and make clear eye contact when visitors arrive. You may even specify a standard greeting, such as “Good morning!
Which key is issued to guest on registration?
During the guest registration process, a room key is issued to the guest.
What are the activities performed by the front desk when the guest is checking out?
The guest checkout involves the following steps: Guest requests checkout. Desk clerk inquires about quality of products and services. Guest returns key to desk clerk.
How do I process a guest reservation?
6 Stages Of Reservation Process in Hotel Industry
- Identification of the sources of business:
- Communication with the Hotel:
- Formulation of the reservation request:
- Reservation Acceptance:
- Confirmation notification:
- Modification and pre-arrival activity:
What is reservation in front office?
The term reservation is defined as ‘blocking or booking a particular room type for a guest, for a definite period of time, for a particular guest’. All hotels will readily accept reservations in order to achieve high occupancy and to maximize their room revenue.