Can I communicate with clients outside Upwork?

If your portfolio contains a way to contact you outside of Upwork, it is still okay to share that portfolio with your clients. However, all communication must take place on Upwork and we recommend you let your clients know you can only be contacted through Upwork.

Is it okay to have an interview outside Upwork?

Neither clients nor talent may request to interview or conduct conversations outside of Upwork before a contract starts. All users must conduct interviews and related communications before a contract starts on the Upwork platform.

Is it okay to give email address on Upwork?

Yes it is safe. There’s no problem to conduct interviews outside of upwork using skype or any other method. Just don’t receive payment outside of upwork.

How do I respond to an Upwork interview invitation?

Respond to an Invitation

1. Accept: Either propose new terms or leave them as they are. Write a message to the client.
2. Decline: Select a reason. You can send a message to the client letting them know why you’re passing on the invitation.
3. Ignore: This moves the invitation into your archived area.

How do I ace Upwork interview?

Here are three things it recommends to help set yourself up to excel during interviews with potential clients.

1. 1) Research your prospect and their brand.
2. 2) Showcase your expertise.
3. 3) Ask the right questions.
4. 1) Project management skills.
5. 2) A firm grasp of the project.
6. 3) The necessary experience.

Do you pay preferred freelancer project fees?

As a Preferred Freelancer you will be exclusively invited to Recruiter upgraded projects everyday giving you first access to high quality projects. Although Recruiter projects carry a 15\% project fee, you will only be charged when a milestone is released and not when the project is accepted.

How long does it take for feedback to appear on Upwork?

After you add a response, it can take up to 24 hours for it to show on your profile. Feedback represents the user’s opinion and because of this, Upwork can’t edit these comments or scores, nor can we investigate them for accuracy. Please try to work out any feedback issues you have with your client directly.

How do I file a dispute with Upwork about feedback?

For your dispute to be considered by Upwork, you must include a detailed discussion of the contract and a written statement describing how the feedback violates Upwork’s Terms (most relevant violations are listed in the Terms of Use). Was this article helpful? Log in for personalized service and assistance.

What is Upwork’s policy on removing content posted by users?

Upwork reserves the right to review requests to remove content posted by users if the content violates the Terms of Service. If the issue can’t be resolved with the client and you feel you have received feedback that violates the Upwork’s Terms of Service, please contact Customer Support by clicking here.

How long does it take to respond to a client’s feedback?

This way both the client’s feedback and your response will be visible to all future clients looking at your history. You may only post one response to feedback, and once submitted, it can’t be edited. After you add a response, it can take up to 24 hours for it to show on your profile.