Can you negotiate auto repair?

Most people simply don’t realize they can negotiate auto repair work. And while some itemized charges may stand firm (like some parts prices), others have significant wiggle-room (shop mark-ups are often as much as 200\% to cover operations). And presenting a “fair price” estimate really works!

What can you do when a mechanic takes too long?

If you’re unhappy with the amount of time the garage is taking to repair your car, then you should firstly raise your concern with the garage directly, ideally by submitting a formal complaint to the business in line with their complaints procedure.

Do you need auto repair scheduling software?

With all of the low-cost technology available to shop owners today, such as auto repair scheduling software, there’s no reason you should fail to use it. Even simple tools such as tablets and other mobile devices can help you more efficiently increase your car count, schedule staffing, and boost shop productivity.

How can appointment schedules help you increase your car count?

Since the appointment schedule will be stored electronically via the app, it will also be easier for you to access it and plan your staffing schedule accordingly. Driving up car count means making customer retention, referrals, and service a priority. Customers who have a great experience at your shop are going to come back and tell their friends.

Do customers have appointments?

The answer is no, they do NOT have an appointment. Not a real appointment, anyway. Why not? The customer is more likely to be a no-show than they are to show. It’s a soft appointment, at best. To start setting appointments that show, you need to start TELLING the customer when to come in.

What are the downsides of scheduling appointments in advance?

Of course, one downside of advance scheduling is it increases no-shows. When an appointment is set weeks in advance, people are more likely to forget. So once the appointment is set, staff members should send reminder emails a few days before the appointment.