Does USPS pay you if they lose your package?

You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured. Collect on Delivery (COD) items, registered mail with insurance, Priority Mail Express, and other insured mail services are eligible for refunds via the USPS claim service.

Who pays when the USPS loses a package?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100\% on you to compensate the customer with a new shipment or a refund.

Does USPS actually pay insurance claims?

After receiving a completed online claim that includes all required supporting documentation for a payable claim, the Postal Service generally pays the claim within 5–7 business days.

How do I get my money back from USPS insurance?

If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims. htm for information on USPS domestic insurance. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you.

What happens if USPS loses my package without insurance?

If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping. You can file a claim anytime between 0-60 days for insurance related claims.

What happens if an insured package is lost?

If your USPS lost package was insured, you should be able to get a refund directly from USPS. If your USPS package was stolen, you should be able to go through the seller to receive a replacement or refund.

What does USPS insurance cover?

USPS, provides Standard Shipping Insurance to protect against loss, damage or missing contents. The insurance covers only the actual value of mailed contents. And you may purchase up to $5,000 indemnity coverage in person at a Post Office or online.

Does Priority Mail include insurance?

Priority Mail will provide day-specific delivery information and include insurance (loss, damage, or missing contents) at no additional cost to the customer. The amount of insurance automatically included may be $50 or $100, depending on the postage payment method.

Can you file a USPS claim without insurance?

If your mail doesn’t have insurance, then filing a claim won’t help you, unless you have gone through a Missing Mail Search. Make sure you save the receipt; this will act as your evidence of insurance. The Tracking number may also allow the Post office to verify insurance.

What happens when USPS loses a first class package?

If it has been lost, late or missing for 7 days or more, you can: Go to for additional information: Find Missing Mail on USPS.com. Submit a Missing Mail search request at MissingMail.USPS.com. File a claim (for insured items meeting the appropriate timeframe).

Does Priority Mail come with insurance?

Does USPS Priority Mail include insurance?