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How do I import data into freshdesk?
Go to Admin > Support Operations > Customer Fields to add custom fields.
- After you map the information, click on the Import button and wait for Freshdesk to finish importing the data.
- If you want to import company information of the customer, you will have to add a company column in your CSV.
Why is Zendesk popular?
It is no secret why Zendesk is one of the most popular helpdesk software solutions on the market. It’s easy to use, has useful features in all tiers, has excellent data analysis capabilities in higher tiers, offers native add-ons like Chat and Talk, and is well-priced for both small and large businesses.
How do I add a ticket field to freshdesk?
Freshdesk has different kinds of ticket fields that let you capture various types and levels of information. To add additional ticket fields, go to Admin > Workflows > Ticket Fields and drag and drop the required type of field to the ticket form.
How do I export freshdesk tickets?
To export the tickets from your helpdesk, please navigate to the Tickets tab and choose the pre-existing ‘All tickets’ view from the ticket list page. You can then choose and apply all the necessary filters such as the created time, agents, groups, etc on the right and then click on Export from the top right corner.
Does Freshdesk have a desktop app?
Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Support Desk Android app. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk Support Desk is an online customer support software by Freshworks Inc.
What is Freshdesk used for?
Freshdesk is an online cloud-based customer support software providing help desk support with all smart automations to get things done faster. It has remained a popular choice for businesses that want to increase customer engagement and manage customers as they scale.
What can I do with Zendesk?
With Zendesk, the agents can work with tickets from any sources, including Help center request forms, emails, text chat, mobile phone, and from social media like Facebook and Twitter. Hence, your customers can connect with you through any channels they want.
How do I create a ticket field in Zendesk?
Adding a custom ticket field for agents and end-users
- In Admin Center, click the Objects and rules icon ( ) in the sidebar, then select Tickets > Fields.
- Click the Add field button.
- Click in the New Field at the top of the page, and enter a title for the field.
- Select the type of custom field you want to create.
When a ticket is created, you can automatically add a tag to it, based on the properties of the ticket. For example, if a premium customer raises a ticket with High priority, you can add the tag ‘Important’ to those tickets.