How do I respond to a complaint on eBay?

Respond Immediately and Grovellingly. Here’s a template to use: “I have just received your complaint and I would like to say that I am very sorry you aren’t satisfied. If you would like, I can send you a [replacement/refund] for the item, as part of my ‘no questions asked’ guarantee. I apologise again for our mistake.”

How do I politely decline a return on eBay?

Here’s how:

1. Go to your Returns dashboard – opens in new window or tab.
2. Select View return details beside the item.
3. Select Decline the return and then Continue.
4. You have the option of entering your reason for declining the request, but it will not be visible to the buyer.
5. Select Decline return.

What does seller does not accept returns mean on eBay?

Seller does not accept returns, means if the buyer changes his/her mind or states item does not fit, the seller can refuse the return. If the buyer states the item is not as described, then ebay’s Money Back Guarantee trumps the seller’s no returns policy.

How do I open an item not as described case on eBay?

Here’s how you can protect yourself as a buyer:

1. Open a case. If your item hasn’t arrived or isn’t as described, contact the seller by opening a case in the Resolution Center.
2. Escalate the case to eBay.
3. eBay will review your case.

How do I handle a dispute on eBay?

Respond to or make a comment on the open dispute. Offer a full or partial refund to the buyer. Inform the buyer that the actual item or a replacement item has been shipped. Close a dispute if a mutual agreement has been made between the buyer and seller to cancel the transaction.

How do I deal with negative feedback on eBay?

From either eBay’s “Feedback Forum” page or from your account’s “Feedback Profile,” click on “Request Feedback Revision.” Once there, select the instance of feedback you want removed or changed, add any note you’d like to include to the customer regarding why you are making the request and click “Send.” The customer …

How do I refuse a refund request?

Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, “I looked into your situation and our refund policy does not allow one in this case.” Consider indicating that you spoke to a manager to add to the authority.

Can I refuse a refund request on eBay?

You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don’t accept returns.

How do I report something not as described on eBay?

there is no option to file a claim (not as described )

1. The seller will not have profit if you return this item.
2. Since the item received is different than what was advertised, the seller must pay for return shipping and refund the full product value plus any shipping you paid.

Will PayPal refund if item not described?

If your order never shows up and the seller can’t provide proof of shipment or delivery, you’ll get a full refund. It’s that simple.