How was your first day at work response?

You should also realize that your boss might be genuinely concerned about how you’re doing, and wants to help you along, especially on your first day. Sample answer: “I had an amazing first day at work. The people made me feel welcome and I feel I’ve made some new friends already.”

How did you go the extra mile for a customer answer?

Example Answer: As a customer service representative, I’ve always tried to exceed the expectations of the customers. After I helped any customer with a problem, I would follow up with them during the following week.

What would you do if you didn’t know how do you help a customer?

What To Do When You Don’t Know The Answer To a Customers Question

1. Be Honest. This does not mean you tell the customer “I don’t know”.
2. Don’t Make Stuff Up. NEVER!
3. Search For Answers.
4. Give the Customer An Estimated Wait Time.
5. Inform the Customer.
6. Close Gracefully.

How do you introduce yourself on the first day of work example?

I’m [Your Name] and I’m the new [job title] here. Since I know we’ll be working together on quite a few different projects, I wanted to reach out and briefly introduce myself. I’m super excited to work with you all and am looking forward to meeting you personally during our upcoming meeting on [date].

What does it mean to go the extra mile in customer service?

The term “going the extra mile” is a very old expression. It describes individuals who provide great customer service whether it’s over the phone, in person or via email. It comes down to basically doing more than is expected, trying a little harder and going above the norm.

Why is it important to go the extra mile in customer service?

Exceptional brands deliver more. Finding novel and surprising ways to go the extra mile turns sceptics into fanatics and passive bystanders into loyal customers who tell their friends. Without their clients, businesses wouldn’t exist.

How would you respond if a customer asked you a question you didn’t know the answer to about a product?

Don’t immediately resort to a panic response. Instead, gently get to the root of the question. It might be that the customer is asking about a product or service you don’t even offer. If that’s the case, you can simply inform them that they can seek the answer from the appropriate authority.

What do retail hirers want to see in an interview?

Retail hirers want to see how you perform when you’re challenged, so be prepared for curveball questions. These are a few common ones to expect, and the right answers to give in response.

What to do if you don’t know the answer to a question?

You can usually use problem-solving skills to answer the question. If you truly don’t know the answer, inform the customer that this is the first time it’s come up, then proceed to ask for the time needed to find the answer. Many times, a good default is to report the question to a higher level of management or simply ask.

What should you look for when hiring a customer service representative?

Look for candidates who can succinctly describe in writing something they know very well, like a hobby or a field of study. Red flags: Candidates who visibly shut down during the verbal exercise may have difficulty handling customer support queries.

Are there any interview exercises for customer service/support representatives?

Here are some interview exercises for customer service/support representatives to help you assess their skills, including what to look out for. You can use these skills assessments during first, second or final-round interviews. Keep in mind that there are no right or wrong answers.