Is dispatch a hard job?

A dispatcher’s job can be stressful, and they typically take many calls, deal with stressful situations, and must endure the pressure of responding quickly and calmly in life-threatening situations.

How many hours a week do dispatchers work?

40-hour
Generally, Dispatchers work a 40-hour week; however, rotating shifts, compressed work schedules, and overtime are common. Alternative work schedules are necessary to accommodate evening, weekend, and holiday work and around-the-clock operations.

Do 911 operators get PTSD?

In fact, dispatchers who take on increasing numbers of tragic 911 calls are just as vulnerable to PTSD as their EMS colleagues in the field, according to an article published in Journal of Emergency Dispatch titled “PTSD and Telecommunicators.” Author Anna Raskin interviewed Michelle Lilly, a Northern Illinois …

Why did you become a 911 dispatcher?

Reasons to Be a 911 Dispatcher. A 911 dispatcher is responsible for receiving incoming calls from individuals in distress, as well as responding to alerts from alarms or other dispatch systems. They may route the call to the necessary ambulance, fire or police department to provide the proper assistance for the caller.

What does it take to be a 911 dispatcher?

A 911 dispatcher needs to have a GED or a high school diploma. While participating in this education, an aspiring 911 dispatcher should focus on typing and communication courses. A 911 dispatcher has to be a fast and accurate typist, so working on these skills in computer courses is crucial.

How is it being a 911 dispatch operator?

The typical job responsibilities for a 911 operator/dispatcher include the following: Fielding incoming calls pertaining to police, fire and other emergency medical services Figuring out best response practices and prioritizing situations Questioning callers to determine their location and the nature of the emergency Capturing and inputting data from automated data systems and teletype networks

What education and training is required to become a 911 operator?

A high school education is usually required to become a 911 operator; however, prerequisites vary by employer. Other desired attributes may include relevant college coursework, previous experience operating broadcasting equipment or proficiency in a foreign language.