Is it alright to be really angry at your client what should you do if that happens?

If it seems as though you’re often feeling anger toward a particular client, it’s important to check your counter-transference toward the client, seek consultation, and perhaps—as a last resort—refer him to another professional, she says. Discuss your emotional reaction with the client.

What is a corrective emotional experience?

The corrective emotional experience (CEE) refers to the “reexposure of the patient, under more favorable circumstances, to the emotional situations which he could not handle in the past.”

Why is it important to help clients to become aware of their feelings?

Knowing your feelings may help you understand your actions better. It can inform your future choices. Becoming aware of your feelings may help you feel less helpless. It may help you feel more in control.

Why do people curse in the workplace?

“There are plenty of reasons why people curse in the workplace — among them [are] anger, frustration, stress, ego, lack of a better vocabulary — and all of them are bad,” explains Chris Posti, president of human resources consulting firm Posti & Associates.

What to do if a customer is cursing on the phone?

For instance, if you’re on the phone with a customer, do not hang up on them as soon as they start cursing. If you react angrily, you might escalate the situation, and both you and the customer could end up even more aggravated than you already are.

How do you deal with a coworker who curses at you?

At an in-person workplace, you might tell your coworkers about what happened, and give them a heads-up in case the customer comes back and curses at them too. Ask your coworker to tone it down. Most people don’t want to cause tension in the workplace, and will listen if you say that cursing is bothering you. Be assertive, polite, and clear.

How do you respond to someone who is being disrespectful?

Assuming they don’t cross the line to being disrespectful, all you have to do is listen (truly listen) and try to understand things from their point of view. Put yourself in their shoes: how would you feel if you were in that situation? Only respond once you’ve truly been able to connect to that.