Is there an ombudsman for AusPost?

The Postal Industry Ombudsman (PIO) investigates complaints about Australia Post, and some other postal or courier operators. Any complaint to the PIO must be made within 12 months of the action which caused the complaint. The PIO service is an extension of the Commonwealth Ombudsman.

How many parcels does Australia Post lose?

AusPost says no problem as 14\% of parcels go missing.

Can you sue Australia Post?

The maximum amount you can claim back from Australia Post for a lost or damaged standard delivery is $50. For registered post you can claim up to $100, and if you purchase insurance cover you can claim up to $5000. An Australia Post spokeswoman said lost items were take “extremely seriously”.

What items Cannot be sent through Australia Post?

Section 3 – Other goods prohibited or restricted in postal services

• D3.1 – Possession or carriage prohibited by law. D3.2 – Banknotes and coins.
• D3.6 – Narcotic substances. D3.7 – Pastes, powders and tablets.
• D3.11 – Unsolicited indecent or offensive material. Section 4 – Goods prohibited or restricted in International Post.

Who owns Australia Post?

the Australian Government
Australia Post is wholly owned by the Australian Government represented by two Shareholder Ministers, the Minister for Finance and the Minister for Communications, Urban Infrastructure, Cities and the Arts.

Who regulates Australia Post?

The ACCC
The ACCC has three key responsibilities in the regulation of postal services.

Who is responsible for item lost in mail?

seller
As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

Who is responsible if item lost in post?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100\% on you to compensate the customer with a new shipment or a refund.

Why can’t I send post to Australia?

The latest outbreak in Australia has forced mail centers across the country to close amidst new lockdowns across the country. For this reason, USPS has taken the decision to stop sending packages to the country for the time being.

What can’t you send to Australia?

No animals, birds or insects, cheese, eggs or milk (or products containing these), meat, meat products or poultry (canned or otherwise), semen, vaccines or cultures, honey, rawhide drums, trophies or any other parts of animal products should be sent to Australia unless prior permission has been obtained from the AQIS.