Should you respond to negative comments on social media?

You should reply to every comment, whether it’s positive, negative, or neutral. Maintaining public relations is a must for brand building. It helps you connect better with your followers. Otherwise, angry customers will write a bunch of new bad comments to harm your brand.

How do you deal with hateful comments on social media?

Here are a few tips:

1. Always challenge the message, never the person who spread it.
2. Use facts and data to call out generalisation and inaccuracies.
3. Display the harm of hate speech by showing a different perspective.
4. Be polite in your reply, don’t become abusive yourself.
5. Take a breath.

What should I reply to a comment on Instagram?

Something as simple as “Thank you” or “Thanks” or “Glad you liked this one” is more than fine. If they called out specifics or got detailed in their comments, responding with a similar level of personalization is ideal. In these situations, the extra step makes you more genuine and relatable.

How do you politely respond to a rude comment?

3 Strategies for Responding to a Rude Person

1. Give yourself some time to calm down and think. Think about some of the reasons people say rude things.
2. Address the rude thing they said and how it made you feel.
3. Create boundaries and consequences.

Should you respond to negative comments on Facebook?

Whether the negative portion is concerned, you should treat it in your response it as if it was a one star review. While the feedback might not be wholly positive, take the time to respond. Doing so shows that you genuinely appreciate customer feedback and are eager to seek their full approval in future.

Should you respond to negative comments on Instagram?

Your responses to negative comments should never be cut and paste. Once people start noticing that unhappy comments receive the same message in reply, it will only make your company seem insincere and inauthentic. As with any message you post publicly to your audience, you need to highlight that you care.

How do you not react to mean comments?

Practicing extinction to dissuade behavior Simply put, just ignore the negative comments. For example, carrying on with your day after someone makes a comment about your appearance may reduce the likelihood that this type of comment will be repeated in the future.

Should I respond to Instagram comments?

Replying to comments left on your Instagram posts serves more than just the purpose of being courteous. Replying to comments can also help more people discover your page, attract buying advertisers, and incentivize more people to engage with your content.