Table of Contents
- 1 What are the 4 ways a guest can make a reservation at a hotel?
- 2 What is the process of booking rooms before the arrival of the guests to ensure their availability at the time the guests check in?
- 3 What are the issues when doing reservation in a hotel?
- 4 How do you make reservations for guests?
- 5 Why should we prepare before guest arrival?
- 6 What is the importance of reservation to the guest?
- 7 How do you handle booking reservation conflict during the guest arrival?
- 8 How do you deal with the wrong room reservation?
- 9 Can I make changes to my Reservation before the guest arrives?
- 10 How to handle walk-in guest in reservation?
What are the 4 ways a guest can make a reservation at a hotel?
In this modern era, the majority of the reservation is via online modes like website, OTA, mobile apps, social media etc.
- Written Mode:
- Verbal Mode:
- Online Mode:
What is the process of booking rooms before the arrival of the guests to ensure their availability at the time the guests check in?
The hotel guest check-in procedure involves all stages from arrival of a guest to the issuance of the room key to the guest; 1) Receiving and Registration 2) Allocation of the room 3) Secure advance Payment 4) Information service 5) Complete the check-in formalities 6) Open the guest folio.
What is the importance of reservation for guest and hotel?
1. Ensures room on arrival – A guest who makes a prior reservation is ensured of the required type of room, no of rooms for his entire stay in the city. This saves him from the difficulty of finding accommodation on arrival especially during peak seasons when most of the hotels are full.
What are the issues when doing reservation in a hotel?
Common Complaints About Online Hotel Bookings (and How to Fix Them)
- Mishandled Reservations and Double Bookings. A nightmare scenario for any hotel manager, the double-booked room or mishandled reservation is a tough but sometimes unavoidable part of the job.
- Incorrect Guest Preferences.
- Third-Party Scams.
How do you make reservations for guests?
6 Stages Of Reservation Process in Hotel Industry
- Identification of the sources of business:
- Communication with the Hotel:
- Formulation of the reservation request:
- Reservation Acceptance:
- Confirmation notification:
- Modification and pre-arrival activity:
How do you respond to a reservation email?
You can set an automatic reply for most of e-mail providers so as to inform the client about the his/her request reception, informing him/her that a detailed response to his/her inquiry will soon be received: Dear (NAME OF CLIENT), Thank you for contacting (NAME OF PROPERTY).
Why should we prepare before guest arrival?
Having the front desk prepared before guests arrive will help the check-in and check-outs run smoothly. This will also show your guests that your hotel is worth the rating it has been given.
What is the importance of reservation to the guest?
Importance of reservation for guests: Ensures room on arrival – A guest who makes prior reservation is ensured of the required type of room and number of rooms for his entire stay in the city.
Why room reservation is important?
A well – organized reservation system allows hotels to ensure a steady flow of guests into their properties. Easy access to a hotel’s data bank of rooms helps in fulfilling the customers’ needs as well as in reaching a targeted daily occupancy rate, average daily rate, yield percentage, and RevPAR.
How do you handle booking reservation conflict during the guest arrival?
“Wait for guest’s response.”…SOP – How to handle reservation enquiry
- Pick up the call in 3 rings ( current industry standard )
- Smile on the phone (guest can hear you smile)
- Good Morning this is (Mention your hotel name)how may I help you.
How do you deal with the wrong room reservation?
Top Ten ways of handling guest Complaints:
- Listen with concern and empathy.
- Isolate the guest if possible, so that other guests won’t overhear.
- Stay calm.
- Be aware of the guest’s self-esteem.
- Give the guest your undivided attention.
- Take notes.
- Tell the guest what can be the best done.
Do hotels have to accommodate guests who arrive without reservations?
Hotels have no obligations to accommodate guests who arrive without reservation when no rooms are available for the night. When the hotel cannot accommodated a walk-in guest, the front office agent can make the situation a little easy for the guest by suggesting and providing directions to alternative hotels nearby.
Can I make changes to my Reservation before the guest arrives?
Once the reservation has been accepted and confirmed many changes to reservation record can occur prior to the guest’s arrival. Changes in the arrival or departure dates, number of rooms required, adding pickup details, reconfirmation, updating deposit status, number of pax and outright cancellations are examples of common pre-arrival activities.
How to handle walk-in guest in reservation?
When the reservation is created for walk-in guest the source segment of the reservation should be tagged as ‘Walk-In’. It is also a good practice to collect a advance deposit for the complete room rental and approximate incidental charges from a Walk-in guest.
What are the most common problems with hotel rooms?
Guests Say Rooms Aren’t Clean One of the most common guest problems we hear about is rooms that aren’t clean enough. While this may be common with lower end hotels, it happens with high end properties as well. Often guests say the bathroom isn’t up to par, the shower is dirty, or there are hairs in the sink or in the bed.