What do I do if my package is held in customs?

If your package is held at customs, you should contact the courier company in charge of your shipment. Normally, they should be able to help you with the customs clearing process, or even, just identifying the problem. Before contact, make sure you have the tracking number to give it to the courier to check its status.

Is my package stuck in customs?

Check Your Mail for a Customs Detainment Letter Check your company mail for a letter from the U.S. Customs and Border Protection department stating that your package has been detained. If the department is holding your item, officials will notify you usually within a few days but it can take as long as 30 to 45 days.

Why would customs hold my package?

‘Held at Customs’ means the package you are sending to the destination country is held by the officials of the importer country’s customs office. These government bodies hold the packages until they ensure that only permissible items cross their border and the taxes (Duties & Excise) are paid for the import.

Does Customs Return to sender?

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by your end customer. You will receive notice once the order arrives back to our facility.

How do customs contact you?

If you have a specific question about the duties / taxes for a parcel that’s being sent to you, you need to contact the HM Revenue and Customs team on 0300 200 3700. You can also find more information about tax and customs on goods sent from abroad on the gov.uk website.

How do I know if my package is being held at customs?

How long does it take for items to clear US customs?

Typically, customs clearance takes less than 24 hours, however, there are times where it can take several days or weeks for goods to be inspected. When is customs clearance needed? Customs clearance is necessary for all packages entering the U.S. from other countries.

What happens when items are returned to sender?

Returned to sender is a common policy used by post carriers to handle items that could not be delivered. If an item could not be delivered for any reason, the item would be sent back to the indicated return address. The addressee has moved without providing a forwarding address.

What happens if your package is held by customs?

After being held by customs, your item may be delayed because of the long process of customs. They have to clarify everything carefully. They check every item of the package, its contents and value of items were declared correctly or not. You don’t need to stress too much.

What happens if you don’t produce documents for customs clearance?

When the shipment comes under the customs clearance, the customs authorities might recognize it and hold your shipment until you produce the required documents. In this event, if the seller is not able to produce the required documents at the specified time, the parcel will be destroyed by the customs.

How do I know if my shipment is stuck in customs?

The best way to do this is generally through the courier’s website, where you will be able to find out what is happening. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. Ensure that your shipment is actually stuck in customs.

How long does it take to clear customs?

The time of package to clear customs may vary. What’s inside the package or what’s the volume of the package or required documentation, these are the things on which time of package to clear customs depends.