What is scoping in C4C?

This is a step under scoping where you review questions as per your business needs. You have different elements to select and under each category, you have questioning information that you have to answer. In case you do not want to review all the questions, click the Next button at the top.

What is SAP C4C called now?

The SAP Cloud for Customer (SAP C4C) was SAP’s on-demand cloud-based Customer Relationship Management intended for sales and service only. In April 2016, SAP renamed its Cloud for Customer solution to SAP Hybris Cloud for Customer.

What does SAP C4C stand for?

SAP Cloud for Customer
What is SAP Cloud for Customer (SAP C4C)? SAP Cloud for Customer is a software as a service (SaaS) platform for sales and service. The platform is composed of SAP Cloud for Sales and SAP Cloud for Service, which are marketed as separate entities by SAP.

What is fine tuning in SAP c4c?

The Fine Tune phase organizes all the mandatory configuration activities that you need to complete in a logical sequence. Its allows you to tailor the solution to your specific needs before going live by checking the predefined settings and entering additional settings for your selected scope.

Which elements can you define during fine tuning?

Which elements can you define during fine tuning? (2 correct answers) Sales Assistant Account hierarchy Sales territory hierarchy level Routing rules.

What is the difference between SAP Hybris and C4C?

SAP C4C provides the best CRM based Sales, Service and Marketing practices including options to access its mobile devices. In April 2016, SAP renamed their Cloud for Customer solution as SAP Hybris Cloud for Customer.

What is the difference between SAP CRM and SAP C4C?

The basic difference lies in the form of the CRM data storage. The standard SAP module operates on an on-premise principle; C4C on the other hand works in the computing cloud, which in terms of the company makes it faster to implement, cheaper to maintain and it does not require server architecture maintenance.

What is C4C service?

Service levels help the organizations define objectives for handling customer messages. Using these, you can measure the performance and the quality of your customer service.

What is tenant in SAP C4C?

SAP C4C solution is hosted on cloud tenant that has many customers. This is called a public tenant. C4C customers can also go for private purchase edition, which allows them to subscribe for a tenant with no other customer on it. SAP C4C production and test tenants are always of separate system.

What is the purpose of the fine tuning activity during business configuration?

Overview. Although many settings within the SAP solution are predefined to allow business processes to run out-of-the-box, fine-tuning must be performed to further adjust the system settings to support specific business requirements.