Why are some retail workers rude?

As for what’s behind the groundswell of bad behavior, the study’s authors theorize that workers who interact with customers are under more stress today, and that stress can be a trigger for rude behavior. Restaurants and retail establishments in particular are hotbeds of rude behavior, according to the study.

What do cashiers say at checkout?

Cashier: Well, I’d like to make it up to you. I’m going to give you a discount today. I’ll take your drinks and dessert off the bill. Customer: Oh, that would be nice.

How do I complain about a rude staff?

Call the customer, if possible. Offer an immediate apology when you speak with the customer on the telephone. Ask the customer to explain anything additional about the complaint situation and listen carefully if the customer elaborates about the complaint.

How do I complain about a rude employee?

Why are some people so rude to cashiers?

I was a cashier for about 8 years. People are rude, period. It’s usually just because they’re crabby about something that has nothing to do with the cashier. But sometimes, it IS the cashier they’re upset about. Some cashiers will talk as though every customer is their friend.

What kind of customers do cashiers deal with?

Cashiers deal with a great variety of customers. Unfortunately, some customers are angry, short-tempered, and demanding. Others customers may even be abusive or hostile. Although a cashier cannot control the actions of a customer, they can decide how to respond to the abuse and mistreatment that he receives.

Can a cashier Just Say No?

The cashier can’t exactly say no, but it doesn’t brighten his or her day. The checkout isn’t designed as a storage space to place stuff until a customer is ready for the cashier to scan items. Others are waiting!

Is being a cashier a hard job?

Working as a cashier can be difficult, tiring work because cashiers have to endure repetitive motions, and mental fatigue – sometimes things just aren’t as straightforward as they should be, so when those kind of customers come in, it makes their job even harder.